Satisfaction Guarantee Policy
At Earth Roots, your satisfaction and well-being are our top priorities. We stand behind the quality of our products and want you to feel confident in your purchase.
14-Day Satisfaction GuaranteeIf you do not experience the expected benefits from our products within 14 days of use, you are eligible to return the product under our satisfaction guarantee.
Eligibility for Returns
To qualify for a return:
- The request must be made within 14 days from the delivery date.
- The product must be returned in its original packaging.
- Opened or partially used products are accepted under this guarantee.
- Proof of purchase (order number or receipt) is required.
How to Return a Product
Please follow these steps to initiate a return:
- Contact Us
- Email our support team at [[email protected]] or contact us via Whatsapp with your order number and reason for the return.
- Receive Return Instructions
- Our team will provide you with return authorization and the return shipping address.
- Ship the Product
- you will be contact the our delivery carrier to pickup the packege
- Refund Processing
- Once we receive and inspect the returned product, you will be contacted to refund the amount to your bank account.
Our Promise
We believe in the power of nature and the quality of our formulations. This guarantee reflects our confidence in our products and our commitment to your health journey.
If you have any questions, our support team is always happy to assist you.
